Refund Policy


Refund Policy

RETURNS & EXCHANGES

Each order is customized and made-to-order therefore ALL ITEMS ARE A FINAL SALE. We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing.

REFUNDS

We will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable or returned to sender by the carrier. If the address is accurate but the package is missing, (orders placed in the United States where the package never got delivered after 30 business days from order date), an investigation will be opened to retrieve and locate the package. If the package is not retrieved by the courier, we will reship the order at no additional cost. If your package shows delivered based on the tracking updates but you did not receive it, it is your responsibility to contact the post office, file a claim for the missing package, and resolve the issue.